Open with something they recognise.
Not with your deck. The opener builds on what changed for the client.
Say this first
You mentioned on the phone that the power bill has come up at board level. At the same time, you've taken Hall C into use with an 800 kW hardening line, and you're moving to two shifts.
Then ask
- How do you follow power consumption today? Do you see it hour by hour, or only the monthly bill?
- When does the hardening line heat up, and what else starts at the same time at shift change?